EZVIZ CloudPlay Storage

Store your videos to the Cloud.

Sign up for a free 30 day trial that
comes with each EZVIZ Wi-Fi
camera that you purchase.

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7-Day Playback
per camera

Monthly

$5.99

Annually

$59.99
30-Day Playback
per camera

Monthly

$10.99

Annually

$109.99
A free 30-day CloudPlay trial comes with each EZVIZ camera purchase. Subscription is available per camera.
Why subscribe to CloudPlay?

Features & Benefits

Features & Benefits
Accident Protection Data Security
Automatic Recording
CloudPlay Setup

How To Subscribe to Cloudplay

How To Subscribe to Cloudplay

FAQs

About your CloudPlay subscription
  • When you purchase an EZVIZ cloud camera, it’s free to -

    • View camera live feed

    • Receive alarm messages with a snapshot

    • Save device settings on the cloud

    When you add a subscription of CloudPlay to your camera, you can enjoy -

    • View any video recorded in the past 7 days when you sign up a 7-day plan, and the past 30 days
    when you sign up a 30-day plan anytime anywhere

    • Daily 24hr recap of motion activated events.

    How does the subscription work?

    • CloudPlay is subscribed per camera.

    If you own three cameras and would like to subscribe CloudPlay for every camera, you need to purchase a subscription for each camera.
    Your subscription of CloudPlay is linked to your account and can’t be transferred to another account.
    When you purchase the subscription, the subscription is linked to the account which you use to purchase the service.
    If you transfer the owner ship of a camera with a CloudPlay subscription to someone else, the subscription can not be transferred with the camera.
Purchasing and renewing your CloudPlay subscription
  • You can purchase CloudPlay -

    • Within EZVIZ app and set up auto payments with a valid credit card

    To renew your subscription:

    • Auto payments - your subscription will automatically be renewed at the end of each billing cycle when you set up
    auto payments with credit card

Changing your CloudPlay subscription
  • You can change your CloudPlay subscription, either storage period and/or billing cycle, for example, from a 7-day plan to a 30-day plan, or from the monthly billing cycle to yearly.

How to stop recording to CloudPlay
  • You can stop recording at any time during the subscription. The subscription will not be cancelled or extended by stopping recording. After you stop recording, the camera will not record any new clips in the cloud storage, but you can view and playback the video clips and the alarm history within the storage period.

    For example, you are on a 7-day cloud storage plan. When you decide to stop recording on Jan. 8th, you can playback the history recorded from Jan. 1st to the moment you stop recording. On the following day, you can view and playback the history recorded from Jan. 2nd to Jan. 8th. By Jan. 15th, all the data will exceed the number of days of storage and be erased.

    Once the subscription is activated, the subscription period starts immediately, and it will not stop when you stop recording. For example, you activate the service on Aug 15st, and your subscription period is one month. If you stop the cloud recording between Aug 20th and Aug. 30th, the subscription period still ends on Sep 15th.

Deleting your EZVIZ device data from CloudPlay
  • You can delete your device data any time during the subscription. When you delete device data, you will clear your video and alarm history in the cloud storage associated with the selected device. There is no option for recovery once the data is permanently deleted.

    Your CloudPlay subscription will not be stopped, cancelled or extended by deleting the device data.

Deleting your EZVIZ device from your account
  • You can delete your device any time during the subscription. When you delete your device, you can choose to clear your video and alarm history in the cloud storage associated with the selected device. There is no option for recovery once the data is permanently deleted.

    You can also choose to terminate the subscription associated with the selected device. The residual service period of the existing subscription will not be refunded.

Interruption of CloudPlay service
  • While we strive for the CloudPlay service to be highly reliable and available, it is not intended to be reliable or available 100% of the time. CloudPlay service suspension or interruption may occur during the subscription when;

    1) The device is offline due to Wi-Fi intermittency, service provider uptime, and failures for a variety of reasons
    beyond our control.

    2) The camera fails to upload the video to the cloud due to the bandwidth limit.

    3) The camera is deleted from your account.

    4) The cloud recording is stopped.

    When you add a subscription of CloudPlay to your camera, you can enjoy -

    • View any video recorded in the past 7 days when you sign up a 7-day plan, and the past 30 days
    when you sign up a 30-day plan anytime anywhere

    • Daily 24hr recap of motion activated events.

    How does the subscription work?

    • CloudPlay is subscribed per camera.

    If you own three cameras and would like to subscribe CloudPlay for every camera, you need to purchase a subscription for each camera.
    Your subscription of CloudPlay is linked to your account and can’t be transferred to another account.
    When you purchase the subscription, the subscription is linked to the account which you use to purchase the service.
    If you transfer the owner ship of a camera with a CloudPlay subscription to someone else, the subscription can not be transferred with the camera.
Subscription cancellation
  • You can cancel your subscription any time during the subscription period.

    You will not be billed after the current subscription period ends. The camera will record video till the last day of your subscription. You can view and playback the video and the associated alarm history within the storage period after the end of subscription.

Requirements
  • 1) High-Speed Internet Connection (1.5Mbps+)

    2) Mobile OS: iOS 7.0+ (iPhone, iPad), Android 4.0+

    3) Ensure that your camera has the latest firmware